Frequently Asked Questions

Registration FAQs

Donations FAQs

Team FAQs

My Fundraising Center FAQs

Matching Gift FAQs

Registration FAQs

Is there a registration fee to participate? 

While there is no registration fee, we encourage participants to set a personal fundraising goal and ask their friends, family and colleagues to support them with a donation. Every dollar donated to Canine Companions makes a difference and helps fund the mission of providing highly trained assistance dogs to people with disabilities free of charge.

I want to register someone else on my computer, but the site won't let me because I'm already registered

The website "remembers" you on your computer. If you want to register someone else you'll have to log out first, and then start the process again using their email address for the registration.

I registered as an individual, but now I want to join a team

No problem! Email us at OnlineMarketing@cci.org with the name of the team you'd like to join and the company you are fundraising with. We'll get you set up with the correct team.

I forgot my username or password, how do I find out what they are?

Click here to have your username emailed to you

Click here to reset your password.

Donations FAQs

Where does the money go? 

The money you raise supports Canine Companions’ mission of providing highly trained assistance dogs to people with disabilities free of charge. Learn more.

How much money should I raise? 

There is no specific amount you should raise, but NextHome’s cumulative goal is $50,000. The more you raise, the bigger the difference you'll make in the lives of people with disabilities.

What if my donors need a receipt? 

Everyone who makes an online donation will receive an e-mail confirmation receipt for tax purposes. For those making a donation via cash or check, the donation must be submitted with the Offline Donation Form that includes the donor name, address and email.  This information will allow Canine Companions to provide a donation acknowledgement. All donations made to Canine Companions for Independence are tax deductible to the fullest extent allowed by law.

For donations less than $250, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement. Canine Companions is a 501(c)3 nonprofit organization, Federal Identification Number: 94-2494324

What if a donor wrote a check out to the team or my name? 

If you receive a check payable to your team, please write "Canine Companions for Independence" above your name. If it's made out to you, please endorse the check payable to Canine Companions for Independence. Please be sure to write the name of the team member being credited for the donation, fundraising company name and event year in the memo line of all checks (example: Joe Smith, NextHome 2020).

Where do I mail my donations? 

Mail your donations (made out to Canine Companions) with a completed Offline Donation Form to:

Canine Companions for Independence

[add fundraising company name here, ie NextHome]

P.O. Box 446

Santa Rosa, CA 95402-0446 


Please be sure to write your name, fundraising company name and event year in the memo line of all checks (example: Joe Smith, NextHome 2020).

My fundraising total in my Fundraising Center doesn't match what I know I turned in. 

There may be a two-week delay entering donations during peak event times. Your total may be inflated if you entered donations as offline gifts. Please log back in at a later date to check your fundraising total. If you have additional questions about your fundraising total, please contact us at OnlineMarketing@cci.org.

Team FAQs

How do I form a team?

Creating a team is easy. Click here to create a team or join an existing team.

What are the benefits of a team?

Forming or joining a team multiplies the fun; it also encourages some healthy competition. Gather your office or regional colleagues and create a team. The team can celebrate a Canine Companions graduate team or honor your own four-legged friend! Challenge other teams to beat your fundraising efforts!

One of my team members registered as an individual when they meant to join my team. How do they correct this? 

Please contact us at OnlineMarketing@cci.org to get this corrected.  We will need the full name, email address, intended team name and fundraising company name in order to correct this, so please have those available when you contact us.

Can I transfer some of my donations to another participant or team member? 

Out of respect for the donor’s intent, donations will not be transferred from one participant to another once the donation has been received and posted.

Can I split a donation between multiple participants and team members? 

Teams often hold fundraising events, with the intent to divide the proceeds evenly among all team members. Unfortunately, we are unable to split funds among multiple people. Allocation of a single donation is possible in the case of a cash donation only.  Should your team receive a donation, the donation may be entered in the following ways:

  • Cash — Each individual to receive credit must submit cash, along with the Offline Donation Form, that corresponds to the credit given.
  • Checks — This form of payment cannot be divided among individuals.  The donation must be entered into only one team member’s Fundraising Center.
  • Online Donations — Donations must be made to an individual registrant, team or general donation.

My Fundraising Center FAQs

I forgot my Username and Password. 

Remember that your username and password are case sensitive. Click here to request a new password. Please provide the following with your request: first and last name, fundraising company name and email address.

How do I change my Username and/or Password? 

Email us at OnlineMarketing@cci.org with the new username you would like and we will reset your password which will send you a link via email to choose a new password.  

How do I sign in to my Fundraising Center? 

From your company fundraising page, enter your username and password and click Login which will take you right into your Fundraising Center.

What is a Personal Page? 

A Personal Page is your own fundraising page where you can direct your supporters to learn about your participation, make donations and join your team! Upon registering for an event, you will be provided a standard personal page. You aren’t required to personalize it, but on average, participants who update their pages with personal stories and pictures have twice the fundraising success than those who use the standard page.

How do I unsubscribe from email? 

There’s an unsubscribe link at the bottom of each email you receive from us - this will opt you out of all emails except those that are triggered by an action you or one of your supporters takes. But please note ― if you opt out of email, you will be opted out of all email, including important event updates.

How can I see who has donated to me? 

Sign in to your Fundraising Center and click on Progress in the top navigation menu; this will display your donation history.

How do I change my personal goal? 

Sign in to your Fundraising Center and click on "change" under your goal. Remember, our Fundraising Tools can make fundraising easy and fun!

How do I change my team name or team goal? Only the team captain has the ability to change the team name and goal by signing in to the Fundraising Center and clicking the Team link in the navigation menu.

What should I put on my Personal Fundraising page?

The choice is yours you can upload your own text and image, as well as a video if you like, or use the standard default provided. We recommend you customize the page as much as possible so your supporters will understand why Canine Companions for Independence is important to you. A thermometer to track progress towards your fundraising goal is included, as well as an honor roll for your supporters to leave comments. Participants who update their pages with personal stories and pictures have twice the fundraising success than those who use the standard page

I just finished personalizing my fundraising page. What now?

Tell your friends and family about your page! Send an email using the Fundraising Center to your contacts letting them know your page is setup and request their support. Share the link to your social media accounts, too.

How do I add photos?

Access your Fundraising Center. Select Edit Personal Page on the left side and select Photos/Videos. Make sure the radio button is selected on Photo. Click choose file, select your image, customize your caption and Save. Make sure your images are in .gif, .jpg, or .png format. Crop or resize your image to 724 pixels wide and 378 pixels tall. 

How do I add a video?

Access your Fundraising Center. Select Edit Personal Page on the left side and select Photos/Videos. Make sure the radio button is selected on Video. Place your video’s YouTube URL and save. 


How do I edit my page name?

Access your Fundraising Center. Select Edit Personal Page and select Content. Customize your title and save. 


How do I update my page content?

Access your Fundraising Center. Select Edit Personal Page and select Content. Customize your story under Body. The font size, color, formatting and font family can be customized. If you would like to see what your content looks like, click preview and a sample of your content will show up in a new window. The preview will not save your content. If you are satisfied return to your personal page and save.

How do I personalize my URL?

Access your Fundraising Center. Select Edit Personal Page and select content. Select URL Settings, enter your preferred URL and Save. 

How do I make my page private?

Access your Fundraising Center. Select Edit Personal Page and select Content. Select URL Settings, select Private and Save. 


How do I update my fundraising goal? 

On your Fundraising Center, the progress bar is placed under My Progress. Click Change under your goal. Edit your goal and submit.

How do I preview my personal page?

Access your Fundraising Center. Select Personal Page and select View Personal Page. A separate window will open allowing you to view what your page looks like to your friends and family. 

How do I find out who donated to my page?

Access your Fundraising Center. Click View Stats and view donations. You will be able to view your personal donations, donations made by your friends and family and who the top 10 donors are.

How do I send an email?

Access your Fundraising Center. Select Send Emails. Enter your friend’s name, email address, or choose from your contacts list. Provide a subject line and provide your customized content in the body of the email. The font size, color, formatting and font family can be customized. If you would like to see what your content looks like, click Preview and a sample of your content will show up. You can also choose from templates provided. If you would like to use a provided template, select Use a Template and choose your preference. Edit the name information and send. 

Matching Gift FAQs

What is a matching gift? 

A matching gift is a gift from a donor's employer that matches the donor's original gift. Employers who match donations will typically match dollar for dollar.

How will a donor know if their  employer has a matching gifts program? 

Search for your employer, ask their human resources staff, or visit the company's intranet.

How does a donor request a matching gift? 

The first step is to talk to their employer about their matching gift process. Generally, their human resources department is a great place to start.

What do they do with the form once they’ve filled it out? 

Refer to the instructions on the matching gift form. If they need to mail or fax the form to us, please use the following information (they should include their name and event):

Canine Companions for Independence

Attn: [add NextHome here]

P.O. Box 446

Santa Rosa, CA  95402-0446 

If I enter the donor's gift and the matching gift through my Fundraising Center, do I enter them as one gift? 

No, they are two separate gifts. Please enter only the employee's gift and mail/email the matching gift form, and we will enter the match.

How will I know when the matching gift has been paid? 

Check the "Progress" section of your Fundraising Center. It usually takes months before we receive matching gifts.

I have a question not answered above.

We’d love to assist! Email us at OnlineMarketing@cci.org.